Let's face it - procuring new contact center solutions is a total drag. Sifting through endless vendor options, crafting lengthy RFPs, and coordinating demos can zap the energy of even the most dedicated procurement team. But here's the real problem no one wants to talk about: most companies end up choosing the same old vendors that were popular over a decade ago! 

Why does this happen? Two words: Time and Access. 

Procurement teams are slammed with their day-to-day responsibilities. Carving out time to properly research the latest and greatest solutions feels nearly impossible. So when it comes time to find a new CCaaS or WFM provider, they default to the big brands everyone knows. You can hardly blame them. The problem is that this antiquated approach means you're missing out on the truly modern, disruptive solutions that could transform your contact center. Big brands are also less likely to update or adopt more features in their solutions, simply because they don't have to. Name popularity positions them as a default option despite their outdated features and clunky user experience.

Access is the other challenge. All those slick new startups don't have million-dollar marketing budgets to saturate industry reports and buying guides. So how do you find the innovators when all your searching surfaces the same yawn-inducing options? It's like trying to hear a whisper at a heavy metal concert.

But what if you could outsource your vendor sourcing to a team of specialists? We're talking experts who live and breathe contact center tech, continuously evaluating new solutions so you don't have to. Rather than pay them directly, these sourcing consultants earn fees from vendors only if you choose to buy. So their incentives align perfectly with yours - to find the perfect fit for your needs. 

This revolutionary approach flips vendor selection on its head. Instead of pulling your hair out with endless research, these sourcing superheroes handle the heavy lifting for you. We're talking RFP creation, vetting, demos - they tackle up to 70% of the procurement workload so you or your internal procurement teams can focus on higher priorities. And because you gain access to under-the-radar innovators, you're far more likely to find those diamond-in-the-rough solutions that truly move the needle.

Stop settling for the status quo. It's time to take the stress out of procurement and give your contact center a much-needed refresh. With the right sourcing partner, you can access an unmatched range of forward-thinking vendors - without compromising your budget or sanity.

Now that's something worth talking about!

Written by: Darren Prine

Cloud Tech Gurus

The Smartest Way to Source