Are You Caught in a Technology Time Loop?
Have you ever been dazzled by the plethora of cutting-edge, transformative, and disruptive solutions up for grabs? It's truly a tech utopia out there! Yet, perplexingly, numerous contact centers are still caught in a time loop, solely vetting providers who were the talk of the town a decade or two ago. Intrigued?
Let's break it down....
💥 **Problem #1: Time Crunch & Tradition!**
Picture this: a contact center decides it’s high time for a shiny new provider for CCaaS, WFM, QA Automation—you name it! A gallant individual or team is knighted to navigate through the labyrinth of requirements, vendor research, RFP creation, vendor screening—the whole shebang! But wait, these heroes are already juggling their full-time roles. How can they possibly uncover the hidden gems in the vast market? This daunting task might just be the reason we’re stuck in a merry-go-round with the same old names everyone knows by heart.
💡 **Problem #2: Unearthing the Hidden Gems!**
So, how do we discover the avant-garde, the game-changers, the disruptors? Through industry reports, review sites, and the boundless realm of browser searches, of course! But, here’s the catch: these treasure troves are often pay-to-play arenas. The fresh, audacious vendors may not possess the golden chests to secure a spot in these coveted reports. Their focus? Channeling their riches back into crafting stellar platforms and fortifying their infrastructures. The consequence? A time-strapped company embarks on a treasure hunt, only to unearth relics from a bygone era.
🚀 **The Game-Changing Solution: Smart Sourcing!**
Fear not, for there’s light at the end of this tunnel! The secret weapon? Adopting a smarter, savvier way to source solutions, ensuring a seamless vendor procurement journey and alleviating the burden on the noble sourcing team! There exist trailblazing companies who have dedicated a fortune of time in meticulously evaluating vendors, with seasoned consultants at the helm, crafting requirements, building RFPs, screening vendors, and shielding clients from the onslaught of vendor sales pitches. It’s like having a band of outsourced sourcing wizards, conjuring up solutions and tackling a whopping 70% of the sourcing conundrum! The cherry on top? Most of these sages offer their wisdom at no cost, as they are remunerated by the galaxy of vendors out there.
💰 **Unlocking Value: A Tale of Budgets and Brilliance!**
Imagine a vendor with a war chest of $20 million/year for direct sales. This treasure covers the realm of business development, marketing, recruitment, and beyond! The same bounty is allocated to channel partners, like the aforementioned sourcing consultants, but sans the upfront costs. The plot twist? Clients bask in the same pricing glory, whether they enter through the direct channel or via channel partners! The consultants’ commissions don’t cast a shadow on pricing, enabling them to offer their services as priceless gifts to clients.
🌈 **Choose Your Adventure: Tradition or Transformation?**
The crossroads are before us! Companies can either tread the well-worn path of tradition or embrace the future with sourcing consulting firms poised to deliver unparalleled results at no additional cost. Which path will you choose in this thrilling adventure? The future of contact center solutions is in your hands—make it extraordinary!
In the modern world, sourcing is handled by experienced consultants, outside your organization, at no additional cost. Why not take advantage of it?
Written by:
Cloud Tech Gurus - The Smartest Way to Source Contact Center Solutions
Innovate, Integrate, Inspire: Tech for Tomorrow's CX
