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Next-Gen Customer Experience Workshop

Unlock the Future of Customer Experience with Jeofrey Bean!

Customer experience (CX) is rapidly evolving, and businesses must adapt to the expectations of a tech-savvy, value-driven generation. Join Jeofrey Bean, author of Next Generation Customer Experience, to explore strategies used by industry leaders like Netflix, Intuit, and ServiceNow to create seamless and modern CX solutions.

📅 Date:  April 10  2025
⏰ Time: 8:30am - 3pm MST
📍 Location: Holiday Inn & Suites Phoenix Airport, AZ

Why Attend?

Jeofrey will explore how this new generation of customers views CX differently than past generations, including:


  • Personalization vs. Standardization – How to craft tailored experiences that customers crave.
  • Omnichannel Mastery – Ensure seamless transitions across digital and physical touchpoints.
  • Trust & Transparency – Build loyalty with authenticity and clear communication.
  • Speed & Simplicity – Optimize for instant gratification in the customer journey.
  • AI & Automation – Leverage technology for scalable, efficient CX solutions.

What You’ll Learn

  • Proven frameworks to design customer journeys that meet the needs of this new generation.
  • Tools to solve your most pressing contact center challenges with innovative strategies.
  • How to align your CX efforts with the rapidly changing expectations of today’s customers.
  • Practical insights to implement immediately, ensuring measurable results.

Ticket Benefits

This exclusive event has only 50 seats available. Don’t miss this opportunity to learn, network, and win.

Register
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Access to a $100-value workshop for just $20!

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A signed copy of Next Generation Customer Experience.

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Workbooks, templates, and tools to supercharge your CX strategy.

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Catered lunch with beverages.

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Entry into the Solutioning Challenge – Win prizes worth $500!

Key Learning Outcomes

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Personalization vs. Standardization

Craft tailored experiences that customers crave.

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Trust & Transparency

Build customer loyalty with authenticity.

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AI & Automation

Leverage technology for scalable, efficient customer engagement.

A black and white logo for a company called zoo.

Omnichannel Mastery

Ensure seamless transitions across digital and physical touchpoints.

A black and white clock icon on a white background.

Speed & Simplicity

Optimize for instant gratification.

The Solutioning Challenge

Apply what you’ve learned! Meet with sponsors, explore cutting-edge CX solutions, and create a real-world use case for your business. The best ideas win exciting prizes like drones, iPads, and even weekend getaways!

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This event is proudly supported by

Reserve Your Seat for Just $20

Register

Events Details

Address

Holiday Inn & Suites Phoenix Airport, AZ

Time

 8:30am - 3pm MST

Date

Thursday, April 10

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