At Cloud Tech Gurus, we set out to change the way businesses source contact center and CX solutions. Instead of navigating countless vendor sales pitches and endless discovery calls, we created a smarter, vendor-neutral model—one that puts expert guidance and your business needs first.

Our process is built to save you time, eliminate pressure, and ensure the perfect fit for your technology investments. With our network of top-tier consultants and cutting-edge solutions, we simplify sourcing, reduce costs, and help you drive real innovation in AI, automation, and CX. Our mission is simple: to make finding the right solution easy, efficient, and completely hassle-free.
Darren Prine, Co-Founder & Chief Revenue Officer
Our Gurus specialize in aligning solutions to your industry and goals, whether you're improving customer experience, reducing costs, or enhancing efficiency.
With an average of 20+ years of experience across 50+ solution categories, our Gurus leverage their deep industry expertise to guide you in selecting the right solutions—saving you time and ensuring informed decisions.
Whether you’re sourcing AI, omnichannel platforms, or advanced analytics, our Gurus ensure you stay ahead of the competition.
Every client is paired with a Guru who has a proven track record in their vertical and the technologies being sourced.
From defining project requirements to vendor negotiations, your Guru handles the heavy lifting, so you can focus on outcomes.
With over 200 CCaaS providers in North America alone and thousands of AI startups entering the contact center space, navigating the right solution can feel overwhelming. Our Gurus simplify the process—leveraging decades of experience and vendor-agnostic expertise to guide you toward the best-fit technology for your business. We handle 70% of your sourcing workload, giving you access to hundreds of pre-vetted solutions without the hassle of endless vendor pitches. Let us do the heavy lifting so you can focus on what matters—growing your business and delivering exceptional customer experiences.
Expert in performance management and customer engagement, specializing in CCaaS, CSaaS, and CRM solutions. Passionate about optimizing operations and driving business growth.
With 28+ years in the contact center industry, John helps businesses reduce costs and optimize telecom and CX technology. As CEO of GCOM Worldwide, he specializes in CCaaS, workforce management, AI, and telecom solutions—guiding centers of all sizes toward greater efficiency and profitability
With 20 years of experience, I specialize in transforming contact centers into customer experience powerhouses—driving happy customers, loyal fans, and engaged teams. This is what I call the “Aarde effect.
With 25+ years in CX and technology, Gina specializes in CCaaS, AI, and workforce optimization. As CEO of Think Forward, she drives digital transformation for businesses of all sizes. A published author and industry leader, she blends innovation, Agile methodologies, and philanthropy to create lasting impact.
A contact center transformation expert with 30+ years of experience, Michele has led teams at British Airways, UPS, and DHL. She specializes in digital strategy, AI, and operational optimization, helping businesses enhance CX and efficiency through people, processes, and technology.
With 20+ years in customer service leadership, Tonya specializes in aligning operations with customer needs. As the founder of Phoenix Business Development Group, she has driven transformation in Fortune 500 companies, authored books on CX strategy, and advised industry leaders. A recognized expert in contact centers and IT service desks, she is passionate about innovation, mentorship, and customer-centric success
CX Technology Solutions and Operations Efficiency expert, advising leaders on CX technology procurement and utilization. I specialize in digital transformation, solution optimization, and AI readiness assessments, providing end-to-end support for contact center technology and operations.