As a call center executive pressured to deliver stellar performance in an efficient manner while growing margins, it quickly becomes overwhelming with all the technology and programs out there. In an ever-changing environment that demands quick action and agility, I could not imagine working through our strategic initiatives without the support and assistance from Cloud Tech Gurus. This past year alone they helped with 2 different programs that have enabled us to improve our performance and reduce costs. Taking advantage of their expertise and connections saved us valuable time and money. Darren and Ardi have been great to work with and took the time to understand our needs and helped us to match with options to deliver on our goals. It’s refreshing to work through an evaluation and sales cycle with a group that is genuine, authentic and has high integrity.
— Rich King | COO NRTC Managed Services
Rich’s Testimonial for Bright (now Zenerate)
The Bright platform has been a game-changer for our training program. The workforce has changed dramatically in the last few years and Bright has helped us adapt accordingly. The days of hiring agents with previous call center experience is over. The simulation and emulators provide us with the means to prepare our new agents. Incredible technology that has improved our new hire graduation rates by 25% this year. We have also seen a 12% decrease in average handle time and 46% reduction in errors for new hire metrics. Our trainers find the platform very easy to use and are constantly adding new content to help us evolve and grow. The Bright team is top-notch; the technology is stellar but added bonus when you have a committed, responsive team who takes the time to understand your needs and helps you leverage the technology to make an impact.
— Rich King, Executive of a BPO Helpdesk Center supporting 2M+ customers.
