Real conversations.
Zero theory.
One show. One mission: honest talk on CX strategy, CCaaS, and AI in the contact center — hosted by practitioners who built the systems, led the teams, and navigated the transformations you're facing.
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JioSaavnSpotifyApple PodcastsYouTubePandoraAmazon MusiciHeartRadioDeezerOvercastPocket CastsPlayer FMTuneInGaanaJioSaavnWe ran them.
Every episode, we sit down with practitioners from the Cloud Tech Gurus network to unpack the real decisions behind CX and AI transformation. No vendor bias. No predetermined answers — just the operational truth from people who've been in the seat.
- Practitioner-led. Every host has run the floor, owned the P&L, or sourced the tech — not just advised on it.
- Real operators. Every host has run a floor before running a conversation — no analysts reading a script.
- Actionable. You leave every episode with something you can use in your next roadmap meeting.
The CX Gurus Podcast
Honest conversations on CX strategy, CCaaS, and AI in the contact center — streaming free on YouTube and cxguruspodcast.com.
Deep dives with the people who ran the floor.
Each episode brings you conversations with industry leaders, vendor executives, and CX practitioners on what's working, what's failing, and where the industry is heading — the technology, strategy, and operations driving modern contact center transformation.
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Meet your hosts
Decades of contact center expertise, vendor intelligence, and operational credibility. No theoretical consulting — just practitioners who've built the systems and led the teams.
Fred Stacey
As CEO of Cloud Tech Gurus, Fred brings an operator's lens to every conversation — skeptical of hype, obsessed with outcomes, allergic to consultant-speak.
Visit LinkedInDarren Prine
Co-founder of Cloud Tech Gurus. A CX technology veteran who's sourced, sold, and deployed the platforms shaping the modern contact center.
Visit LinkedInJessica Voss
Co-founder of Cloud Tech Gurus. Drives growth strategy with deep front-line contact center leadership and CX transformation experience.
Visit LinkedInYour questions drive our content.
Have a question about CX technology, vendor selection, or AI implementation? Want us to dive deep into a challenge you're facing? Tell us what you'd like to hear next.
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Your topic request is in. If it fits an upcoming episode, we'll dig into it on the show.