Our Podcasts
Real conversations with contact center leaders, technology innovators, and CX practitioners shaping the future of customer experience and AI.
Choose Your Show
Two Shows. Real Insights.
Contact Center Journeys
Personal stories from contact center leaders who've navigated digital transformation, scaled operations, and led teams through industry disruption. These are the career journeys, leadership lessons, and strategic decisions that shaped successful CX organizations.
The Contact Center Gurus
Deep dives into the technology, strategy, and operations driving modern contact center transformation. Each episode brings you conversations with industry leaders, vendor executives, and CX practitioners who share what's working, what's failing, and where the industry is heading.
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Meet Your Hosts
The voices behind Cloud Tech Gurus podcasts bring decades of contact center expertise, vendor intelligence, and operational credibility. No theoretical consulting—just practitioners who've built the systems, led the teams, and navigated the transformations you're facing.
Fred Stacey
Chief Executive Officer
Darren Prine
Chief Revenue Officer & Co-Founder
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Your Questions Drive Our Content
Have a question about CX technology, vendor selection, or AI implementation? Want us to dive deep into a specific challenge you're facing? Tell us what you'd like to hear on our next episode.