Why this is the year contact centers either modernize with intelligence or drown in operational costs Let me start with the uncomfortable truth: if you’re evaluating AI the way most […]
If you’ve been putting off thinking about your offshore call center strategy, now’s the time to pay attention. The Keep Call Centers in America Act got reintroduced last summer with
Recently, Microsoft announced it was laying off 9,000 employees, including teams in sales, marketing, and gaming. The headline may sound familiar, but this wasn’t just a budget cut. It was
The Wall Street Journal recently ran a detailed piece on AI voice agents poised to revolutionize customer service. The article paints a picture of rapid advancements in voice AI, companies
Economists are sounding the alarm again. Recent developments — including a new wave of tariffs on goods from China and other nations — have sharply increased the likelihood of a
Artificial Intelligence (AI) continues to be heralded as a transformative force in customer service, with reports suggesting rapid adoption across industries. However, a closer examination reveals a more nuanced reality,
