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CX SOLUTIONS

We are a network of contact center vendors, and knowledgeable consultants ready to help you solve your biggest internal headaches. Automate repetitive tasks, manage workforces, boost sales and lead gen and much more.

CONTACT CENTER TECHNOLOGY

Talk to a Guru

AI AND AUTOMATION

ROBOTIC PROCESS AUTOMATION
- Eliminate repetitive tasks
- Get more done in less time, at a lower cost
- Improve job satisfaction
- Scale your business
Free up hours of your employees time by eliminating repetitive tasks. Gain incredible efficiency. RPA is the ultimate way to scale your business by delivering higher production in less time, at a fraction of the cost.
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ARTIFICIAL INTELLIGENCE (AI)
- AI Agent Assist
- Conversational Voice IVA
- Digital Channel BOTS
- RPA
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RPA

Robotic Process Automation

Eliminate repetitive tasks
Get more done in less time, at a lower cost
Improve job satisfaction
Scale your business

Free up hours of employees time by eliminating repetitive tasks. Gain incredible efficiency. RPA is the ultimate way to scale your business by delivering higher production in less time, at a fraction of the cost.
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ARTIFICIAL INTELLIGENCE (AI)
- AI Agent Assist
- Conversational Voice IVA
- Digital Channel BOTS
- RPA
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Talk to a Guru

IT AND REMOTE WORK

MONITORING
- Workspace monitoring
- Remote endpoint management
- VDI
- DaaS
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VIRTUAL OFFICE

Unite remote teams under 1 virtual roof for communication features that are better than being in a real office.
Learn More
UCaaS
- PBX
- UCaaS
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MANAGED IT

Worry free and compliant managed I.T. solutions that get you back to running your business.
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SECURITY

Compliance
Cyber Security
Identity and Password Mgmt

Stay secure in a WFH environment. Ensure compliancy and stay ahead of security breeches that could threaten your business.
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TELECOM
- Carrier
- SIP
- VOIP
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NETWORK
- Network Monitoring
- Root Cause Insights
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COMPUTERS & HARDWARE

Lower operating costs by purchasing refurbished computers from a reliabke reseller at a fraction of the cost.

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FINTECH PLATFORM

Financial Software and Management Solutions
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WORKFORCE OPTIMIZATION

PERFORMANCE MANAGEMENT

Manage the peformance of your staff with these solutions designed to measure and optimize performance in order to reach defined goals.
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WORKFORCE MANAGEMENT
All the tools you need to manage a workforce sucessfully.
- Educate and Train
- Engage and Encourage
- Optimize and Reward
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KNOWLEDGEBASE

Empower agents with quick and easy access to information they need to solve workflow challenges or to guide them in a self taught environment.
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GAMIFICATION

Keep staff engaged by adding an element of fun to their workday. Gamification solutions have become a popular way to set goals, and increase productivity.
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QUALITY CONTROL
Put checks in place to preserve your brand and reputation and fine tune you workforce..
- Quality Assurance
- Quality Management
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ANALYTICS
- Voice
- Text
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RECORDING
- Screen recording
- Call recording
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LMS

Employee Centric Learning Management Systems for the workforces of today.
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PERFORMANCE MANAGEMENT

Manage the peformance of your staff with these solutions designed to measure and optimize performance in order to reach defined goals.
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WORKFORCE MANAGEMENT
All the tools you need to manage a workforce sucessfully. Learn the many different styles of WFM that focus on specific areas, to align with your needs.
- Manage
- Engage
- Optimize
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KNOWLEDGEBASE

Empower agents with quick and easy access to information they need to solve workflow challenges or to guide them in a self taught environment.
Button
GAMIFICATION

Keep staff engaged by adding an element of fun to their workday. Gamification solutions have become a popular way to set goals, and increase productivity.
Button
QUALITY CONTROL
Put checks in place to preserve your brand and reputation and fine tune you workforce..
- Quality Assurance
- Quality Management
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ANALYTICS
- Voice
- Text
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RECORDING
- Screen recording
- Call recording
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LMS

Learning Management System
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