Assembled is a support operations platform that helps companies maintain exceptional customer experiences. 

Leading brands use Assembled’s workforce and vendor management capabilities to make optimal staffing decisions, gain visibility into performance, and unlock new ways to improve operational efficiency and lower contact center costs.

• Actionable, accurate, out-of-the-box forecasting
• Fast and flexible scheduling across time zones and sites
• Robust historical and real-time reporting
• Accessible and configurable data via API and CSV
• End-to-end visibility across remote and outsourced teams

Reduce Agent Internet Downtime with PingPlotter

What makes PingPlotter a disruptive solution for contact centers?

PingPlotter constantly monitors internet connections for a remote workforce, so you know instantly if there’s a problem. 

Your contact center can find and fix issues faster, reducing internet downtime and maximizing agent productivity.

PingPlotter can help your contact center:

• Reduce agent internet downtime.
• Fix network issues faster.
• Test new-hire connections before they take calls.
• Deliver uninterrupted, outstanding customer experience.
• Prove if remote agents are actually having connection problems.

We make internet troubleshooting suck less.

Customize your office and unite your staff under a virtual roof.

Contact centers are trying to find a balance between remote agents and their inclusivity within the organization. NexGen unites scattered/hybrid workforces together in a virtual office setting with tools that deliver seamless communication. 

Users get a birdseye visual that speaks 1,000 words.

• Virtual office environment simulates the experience of the call center
• Sustained video conferencing allows for instant team collaboration
• Prominent availability status of staff on the office floorplan
• Productivity reports available on demand
• Chat functionality
• Replaces all your video conferencing and chat tools and provides birds eye oversight

A successful BYOD program for remote workers is a game-changer. 

Venn is purpose-built to enable secure BYO-PC without the cost or complexity of VDI. Similar to an MDM solution, but for laptops.

With Venn, work lives in a company-controlled Secure Enclave installed on the user’s computer, where business activity is isolated and protected from any personal use on the same computer.

Venn helps you predictably: 

• Reduce Costs. 
• Embrace BYOD. 
• Eliminate VDI 
• Scale Rapidly.
• Onboard/offboard in minutes
• Protect data. 
• Meet compliance and prevent data loss

"Clear Desk" compliance and remote/hybrid working arrangements have historically never been part of the same conversation... until now.

Our facial recognition MFA consistently assures user authenticity. Moreover, our continuous Workspace Compliance Monitoring validates a "Clear Desk" policy, providing a safeguard against potential distractions and security threats like cell phones, paperwork, and observers.

This not only allows for a reduction in overhead costs but also broadens your talent pool and aids in agent retention. 

Embrace the future of secure and compliant remote work with Trendzact.

Shield Your Contact Center with ConcealBrowse: Unleashing ZeroTrust Security for Remote Agents!

Enhance your contact center's security landscape with ConcealBrowse, a revolutionary lightweight browser extension designed to safeguard remote agents from cyber threats. It transforms any browser into a ZeroTrust, secure browser, thereby preventing ransomware and credential theft attacks. 

Quick to deploy and user-friendly, ConcealBrowse offers multi-layered protection directly at the browser interface. 

• Fast and seamless to the end-user 
• Identify and isolate risky internet activity  
• Protect against ransomware and credential theft 
• Reduce IT spend on detection, prevention, and response solutions