On-Demand Staffing: The Gift Your Customers Will Remember
Are you tired of the hassles and headaches of running a traditional contact center? Do you struggle to find, train, and retain qualified agents who can deliver exceptional customer service?
Uncategorized
The Agentic AI Revolution is Here. Most Contact Centers Will Still Get it Wrong
Why this is the year contact centers either modernize with intelligence or drown in operational costs Let me start with the uncomfortable truth: if you’re evaluating AI the way most
The Keep Call Centers in America Act is Back (And This Time it’s Serious About AI)
If you’ve been putting off thinking about your offshore call center strategy, now’s the time to pay attention. The Keep Call Centers in America Act got reintroduced last summer with
The tech world is shifting fast, here’s what CX leaders need to know.
Recently, Microsoft announced it was laying off 9,000 employees, including teams in sales, marketing, and gaming. The headline may sound familiar, but this wasn’t just a budget cut. It was
AI Voice Agents Are Ready, Are You Still Waiting?
The Wall Street Journal recently ran a detailed piece on AI voice agents poised to revolutionize customer service. The article paints a picture of rapid advancements in voice AI, companies
Why Recession Planning Should Start in the Contact Center
Economists are sounding the alarm again. Recent developments — including a new wave of tariffs on goods from China and other nations — have sharply increased the likelihood of a