Are you tired of the hassles and headaches of running a traditional contact center? Do you struggle to find, train, and retain qualified agents who can deliver exceptional customer service? Do you waste time and money on overstaffing, understaffing, or scheduling issues? Do you wish you could scale your contact center operations with ease and flexibility?
Key Takeaways
- Instant, on-demand scale. GigCX connects contact centers with a global network of thousands of vetted, on-demand agents, letting you scale up or down in minutes instead of months.
- Cost savings up to 35%. Because you only pay for agents when they’re working, GigCX removes the fixed salary, benefits, training, recruiting, and infrastructure costs of traditional staffing.
- Proven under real surge conditions. Harry & David, Sitel, and Sustainable Westchester all used GigCX to handle holiday peaks, seasonal tax demand, or a sudden 10x call spike.
- Quality is managed, not outsourced blindly. GigCX agents are vetted, certified, and managed by GigCX experts to meet quality standards before they ever take a call.
- Agents support revenue, not just support. GigCX agents handle sales and service across channels and are empowered to cross-sell and upsell, supporting both CX and revenue goals.
If you answered yes to any of these questions, then you need GigCX. GigCX is the revolutionary solution that leverages the power of the gig economy to transform your contact center. GigCX connects you with a network of thousands of highly skilled, global agents who are ready to work on-demand, whenever and wherever you need them. GigCX gives you the ability to staff perfectly all the time, without the overhead or complexity of traditional staffing models.
Benefits of the GigCX Model
- Scale your contact center up or down in minutes, not months. Whether you need to handle seasonal peaks, unexpected surges, or everyday operations, GigCX can provide you with the right number of agents at the right time. No more overstaffing, understaffing, or forecasting errors.
- Access the best CX talent in the market. GigCX agents are vetted, certified, and managed by GigCX experts who ensure they meet your quality standards and business needs. GigCX agents are motivated, engaged, and passionate about delivering great customer experiences.
- Save up to 35% on your contact center costs. GigCX eliminates the expenses and inefficiencies of traditional contact center operations. You only pay for the agents you use, when you use them. No more fixed salaries, benefits, training, recruiting, or infrastructure costs.
- Improve your customer satisfaction and loyalty. GigCX agents are trained to handle any type of customer inquiry, from sales to service, across any channel, from voice to chat. GigCX agents are empowered to cross-sell and upsell your products and services, increasing your revenue and retention.
GigCX Has Helped Some of the Leading Brands and BPOs Achieve their Contact Center Goals
- Harry & David, a well-known gourmet food and gift retailer, partnered with GigCX to ramp up their support staff during the holiday season and increase their ROI. GigCX outperformed their other BPO vendors and their internal team in terms of conversion rate and average order value.
- Sitel, one of the world’s largest global BPOs, relied on GigCX to staff up and down for massive seasonal demand for their tax software client. GigCX provided them with a flexible and scalable workforce that met their SLAs and quality metrics.
- Sustainable Westchester, a green energy non-profit organization, used GigCX to handle an unexpected 10x increase in calls in just two days. GigCX enabled them to respond to all their customers’ inquiries and requests without compromising their service level.
These are just some of the success stories that prove that GigCX is the future of contact center operations. If you want to join them and experience the benefits of GigCX for yourself, then don’t wait any longer. Contact us today and book a demo with one of our GigCX experts. We’ll show you how easy it is to set up your own on-demand workforce with GigCX and how much you can save and improve your contact center performance.
GigCX is the ultimate solution for contact centers that want to optimize their customer experience without the hassle. With GigCX, you can have perfect staffing all the time, access the best CX talent in the market, save up to 35% on your contact center costs, and improve your customer satisfaction and loyalty.
Related reading: Scaling Contact Centers With GigCX Strategy
Frequently Asked Questions
What is GigCX?
GigCX is a staffing model that uses gig-economy talent to give contact centers on-demand access to vetted, trained agents, so teams can flex their workforce up or down based on real-time demand instead of relying solely on traditional employees.
How quickly can a contact center scale with GigCX?
GigCX lets contact centers scale up or down in minutes rather than months, helping them manage seasonal peaks, unexpected surges, or everyday staffing swings without the overstaffing, understaffing, or forecasting errors common in traditional models.
How much can a contact center save using GigCX?
Contact centers using GigCX have saved up to 35% on costs, since they only pay for agents when they’re actually working, eliminating the fixed salaries, benefits, training, recruiting, and infrastructure expenses tied to traditional staffing.
Which brands have used GigCX to handle demand surges?
Harry & David used GigCX to ramp up holiday support and improve ROI, Sitel relied on it for seasonal tax-software demand, and Sustainable Westchester used it to handle a 10x increase in calls within just two days.
Are GigCX agents trained to handle sales as well as support?
Yes. GigCX agents are trained to handle any type of customer inquiry, from sales to service, across any channel, including voice and chat, and are empowered to cross-sell and upsell your products and services, increasing both revenue and customer retention.
