Author name: Amittai Zihove

The pandemic came and your organization, undoubtedly had to quickly adapt and move agents to an At-Home environment. With duct tape, home PC’s, agent’s home networks, agent’s home computers, maybe

The COVID-19 pandemic has forced 95% of contact centers around the world to work-from-home (“WFH”). While some businesses have been working with remote contact agents before the pandemic, many more

According to the Washington Post, there are 8.4 million people unemployed looking for work, 10 million US job openings and 55 million US Gig workers. Maybe there isn’t really a