Chatbot goes rogue
Recently, a significant controversy erupted over the use of AI chatbots in mental health, specifically in the treatment of eating disorders. The National Eating Disorders Association (NEDA) had replaced their
The Struggles of Managing Remote Teams are Real
While challenges vary from business to business, managing remote teams comes with its own unique set. The impersonal nature of the remote office setting undoubtedly presents a myriad of challenges.
A New Cloud Tech Gurus Partnership
Cloud Tech Gurus is pleased to announce a new partner that is redefining learning with immersive, AI-powered solutions that turn training into an engaging, real-world experience. Here’s why they stand
Omnichannel Contact Center Solutions
An omnichannel contact center is defined differently by many people. For contact centers, Omnichannel refers to the ability to connect with customers, on their preferred channel using one unified solution.
Automating Customer Support With Generative AI
Generative AI, like ChatGPT, is a type of large language model (LLM) like GPT-4, and is designed to automate customer service interactions, among other things. Therefore, when discussing the integration
Flexible Staffing: A Better way to work
What is GigCX? GigCX is a global on-demand, virtual workforce comprised of talented, skilled and experienced contact center agents. Experienced contact center agents are fleeing the traditional workforce in favor