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DTSTART;VALUE=DATE:20260909
DTEND;VALUE=DATE:20260911
DTSTAMP:20260707T222110Z
CREATED:20260707T221718Z
LAST-MODIFIED:20260707T222110Z
UID:3374-1788912000-1789084799@cloudtechgurus.com
SUMMARY:Customer Connect Expo
DESCRIPTION:
URL:https://cloudtechgurus.com/event/https-www-customerconnectexpo-com-registrationutm_sourceptn_ctgdiscount_codectg100/
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DTSTART;TZID=America/Phoenix:20260820T120000
DTEND;TZID=America/Phoenix:20260820T130000
DTSTAMP:20260902T173635Z
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UID:3369-1787227200-1787230800@cloudtechgurus.com
SUMMARY:Beyond the Hype: Practical AI Strategies for Modern Customer Experience
DESCRIPTION:Webinar · On Demand \nBeyond the Hype: Practical AI Strategies for Modern Customer Experience\nWhat’s actually working in AI for the contact center — no hype\, no pitch. \n      Cloud Tech Gurus · LinkLive\n         \nThree practitioners on where AI in the contact center is actually delivering value today. Fred Stacey (CEO\, Cloud Tech Gurus) and Charlie Gaul (Senior Technical Account Manager\, LinkLive) join host Erin Stewart (VP Solution Consulting\, LinkLive) to talk conversational AI\, agent assist\, realistic ROI\, and the pitfalls that stall most projects between pilot and production. \nQA is the no-brainer\nAutomated quality scoring and conversational analytics pay back fast — real ROI\, not hype. \nPeople\, process\, then tech\nClean data and change management decide whether AI works. Skip them and it won’t. \nRealistic ROI\nBots don’t replace agents — they shift agents to harder conversations. Measure resolution\, not containment. \nWatch your shadow AI\nFree-tier tools train on what your team pastes into them. Handle PII accordingly. \nNavigating an AI decision in your contact center? Talk to a guru — vendor-neutral\, no pitch. \n      Talk to Cloud Tech Gurus\n    Presented in partnership with LinkLive
URL:https://cloudtechgurus.com/event/beyond-the-hype-practical-ai-strategies-for-modern-customer-experience/
LOCATION:Virtual Panel Discussion
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BEGIN:VEVENT
DTSTART;TZID=America/Phoenix:20260624T123000
DTEND;TZID=America/Phoenix:20260624T153000
DTSTAMP:20260529T194319Z
CREATED:20260505T170917Z
LAST-MODIFIED:20260529T194319Z
UID:2850-1782304200-1782315000@cloudtechgurus.com
SUMMARY:CTG Cabana Pool Party
DESCRIPTION:The CTG Cabana Pool Party has become a signature Cloud Tech Gurus tradition — and one of the most anticipated networking experiences during CCW. With 100+ CX leaders\, executives\, and technology buyers attending each year\, this is where real conversations happen away from the conference floor. Expect good vibes\, great people\, and the kind of connections that turn into deals. Come ready to relax\, connect\, and have fun in the Las Vegas sun. \n\n\n📍 Las Vegas\, Nevada\nWednesday\, June 24\, 2026 | 12:30 PM – 3:30 PM PST \nDuring CCW Las Vegas Week \n\n\nReady to join us?\nSpace is limited. Secure your spot at the most talked-about event of CCW week. \nREGISTER NOW \n📸 2025 Highlights\n            \nSee More
URL:https://cloudtechgurus.com/event/ctg-cabana-pool-party/
LOCATION:Las Vegas\, Las Vegas\, Nevada
CATEGORIES:Contact Center Events
ATTACH;FMTTYPE=image/jpeg:https://cloudtechgurus.com/wp-content/uploads/2026/05/061025CX-Cabana-Pool-Party0A-319-scaled.jpg
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BEGIN:VEVENT
DTSTART;TZID=America/Phoenix:20260623T173000
DTEND;TZID=America/Phoenix:20260623T193000
DTSTAMP:20260529T194723Z
CREATED:20260505T171706Z
LAST-MODIFIED:20260529T194723Z
UID:2855-1782235800-1782243000@cloudtechgurus.com
SUMMARY:CTG Happy Hour High Roller
DESCRIPTION:End your CCW Tuesday the right way. The CTG Happy Hour High Roller at the iconic LINQ Hotel brings together CX decision makers\, technology leaders\, and Cloud Tech Gurus partners for an evening of drinks\, conversation\, and genuine connection. Co-hosted with LiveOps\, Nextiva and Zenerate\, this is a curated\, invite-only experience for the people who move the industry forward. Come for the views. Stay for the network. \n\n🥂 An Evening to Remember\n \n\n\n📍 Linq High Roller – Pre-Roll Space (3rd Floor)\n3545 S Las Vegas Blvd\, Las Vegas\, NV 89109 \nTuesday\, June 23\, 2026 | 5:30 PM – 7:30 PM PST \nCo-hosted with LiveOps\, Nextiva and Zenerate \n\n\nInvite-Only — Request Your Spot\nThis is a curated experience for CX decision makers and technology leaders. \nREGISTER NOW
URL:https://cloudtechgurus.com/event/ctg-happy-hour-high-roller/
LOCATION:LINQ Hotel\, 3545 S Las Vegas Blvd\, Las Vegas\, NV\, 89109
CATEGORIES:Contact Center Events
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DTSTART;TZID=America/Phoenix:20260623T130000
DTEND;TZID=America/Phoenix:20260623T160000
DTSTAMP:20260529T194925Z
CREATED:20260505T171342Z
LAST-MODIFIED:20260529T194925Z
UID:2853-1782219600-1782230400@cloudtechgurus.com
SUMMARY:Women's Primp and Pamper Hour
DESCRIPTION:2026 Women’s Primp and Pamper Hour\nAn exclusive experience designed for the women of the CX industry. The Women’s Primp and Pamper Hour is a chance to step away from the sessions\, refresh\, and connect with other female leaders in a relaxed\, intimate setting. Think beauty treatments\, great conversation\, and a room full of brilliant women who are shaping the future of customer experience. Seats are limited — don’t miss it. \n\n A Space Built for Women in CX\n \n\nWhat to Expect\n Beauty treatments & personal pampering\n Intimate conversations with female CX leaders\n High-quality peer connections in a relaxed setting\n Light refreshments & a welcoming atmosphere \n LINQ PENTHOUSE SUITE\, Las Vegas\nTuesday\, June 23\, 2026 | 1:00 PM – 4:00 PM PST \nReserve Your Seat\nSeats are extremely limited for this exclusive experience. \nREGISTER NOW
URL:https://cloudtechgurus.com/event/womens-primp-and-pamper-hour/
LOCATION:Las Vegas\, Las Vegas\, Nevada
CATEGORIES:Contact Center Events
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20260622
DTEND;VALUE=DATE:20260627
DTSTAMP:20260526T155808Z
CREATED:20260505T172157Z
LAST-MODIFIED:20260526T155808Z
UID:2858-1782086400-1782518399@cloudtechgurus.com
SUMMARY:Contact Center Week (CCW)
DESCRIPTION:Contact Center Week is the world’s largest customer contact event\, bringing together thousands of CX leaders\, executives\, and technology innovators. Cloud Tech Gurus will be on the ground all week — connecting with partners\, clients\, and the broader CX community. Come find us. \n\n🌐 The World’s Largest CX Event\n \n\n\nWhy Attend CCW?\n🎤 World-class keynotes and thought leadership\n🤝 Thousands of CX professionals from every vertical\n💡 Cutting-edge technology on the expo floor\n📊 Actionable insights you can apply immediately\n🌐 The broadest CX ecosystem under one roof \n\n\n📍 Las Vegas\, Nevada  |  June 22–26\, 2026 \n\n\nVisit the CCW Website\nRegister for the conference and find Cloud Tech Gurus by RSCP \n  \nLEARN MORE \nBOOK A MEETING WITH US
URL:https://cloudtechgurus.com/event/contact-center-week-ccw/
LOCATION:Las Vegas\, Las Vegas\, Nevada
CATEGORIES:Contact Center Events
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DTSTART;TZID=America/Phoenix:20260618T130000
DTEND;TZID=America/Phoenix:20260618T140000
DTSTAMP:20260710T153628Z
CREATED:20260515T231955Z
LAST-MODIFIED:20260710T153628Z
UID:3032-1781787600-1781791200@cloudtechgurus.com
SUMMARY:The Future of the Patient Experience (Webinar)
DESCRIPTION:Webinar · On Demand \nThe Future of the Patient Experience\nHow AI is reshaping healthcare — and what your organization needs to do now. \nCloud Tech Gurus · Authenticx · CH Consulting Group \n         \nNo demo. No pitch. Three operators on what’s actually working in healthcare CX. \nFred Stacey (Cloud Tech Gurus) sits down with Christa Heibel (CH Consulting Group) and Kevin O’Brien (Authenticx) to talk through where healthcare really sits on the AI curve\, why most projects stall between pilot and production\, and how to tell a real use case from a shiny object. \n      Adoption vs. deploymentWillingness is high. Actual deployment in care delivery is ~18%.\n      Be an expert in your problemNot the LLM. Know the pain you’re solving before the tech.\n      People\, process\, then techSkip the first two and the technology takes the blame.\n      Hard vs. soft ROIHow operators actually measure impact across the patient journey. \nNavigating an AI decision in your contact center? Talk to a guru — vendor-neutral\, no pitch. \n      Talk to Cloud Tech Gurus \nPresented in partnership with Authenticx and CH Consulting Group
URL:https://cloudtechgurus.com/event/the-future-of-the-patient-experience-webinar/
LOCATION:Virtual Panel Discussion
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/png:https://cloudtechgurus.com/wp-content/uploads/2026/05/The-Future-of-the-Patient-Experience-1.png
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BEGIN:VEVENT
DTSTART;TZID=America/Phoenix:20260518T190000
DTEND;TZID=America/Phoenix:20260518T220000
DTSTAMP:20260515T222650Z
CREATED:20260505T205745Z
LAST-MODIFIED:20260515T222650Z
UID:2880-1779130800-1779141600@cloudtechgurus.com
SUMMARY:Call Center Campus CTG Dinner
DESCRIPTION:The Right People. The Right Table. \nYou weren’t built for another conference room. This dinner is designed for the rare few who sit at the intersection of customer obsession and executive accountability — the leaders who don’t just talk about CX transformation\, but own it. \nWe’re bringing together a deliberately small cohort of senior CX executives for an evening of candid conversation\, shared intelligence\, and genuine connection. No keynote slides. No vendor pitches. Just the right people\, around the right table. \nSeating is limited to the first 25 CX Leaders. \nRESERVE YOUR SEAT\nPresented in partnership with Vonage and Laivly
URL:https://cloudtechgurus.com/event/call-center-campus-ctg-dinner/
LOCATION:Red’s Bar & Grill | The Wigwam\, 451 N. Old Litchfield Rd\, Litchfield Park\, AZ\, 85340
CATEGORIES:Contact Center Events
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20260517
DTEND;VALUE=DATE:20260521
DTSTAMP:20260515T223620Z
CREATED:20260505T172736Z
LAST-MODIFIED:20260515T223620Z
UID:2861-1778976000-1779321599@cloudtechgurus.com
SUMMARY:Call Center Campus
DESCRIPTION:Call Center Campus is an oasis for leaders to learn\, reflect\, and return reinvigorated. Sessions are practical\, interactive\, and built for real-world application\, strengthening both personal leadership and organizational performance. Attendees sharpen their skills\, explore best practices\, and collaborate with peers facing similar challenges. Join us at The Wigwam Resort\, Arizona for actionable strategies\, hands-on learning\, and high-impact networking. \n\n🌵 Learn. Connect. Lead.\n \n\n\n📍 The Wigwam Resort — Litchfield Park\, AZ\n300 E Wigwam Blvd\, Litchfield Park\, AZ 85340 \nMay 17–20\, 2026 \nWhat You’ll Walk Away With:\n✅ Practical frameworks for real-world leadership\n✅ Peer connections you can rely on year-round\n✅ Fresh perspective from immersive\, hands-on sessions\n✅ Reinvigorated motivation to drive organizational performance \n\n\nRegister for Call Center Campus\nJoin leaders from across the contact center industry at this unique resort-based learning experience. \nREGISTER NOW
URL:https://cloudtechgurus.com/event/call-center-campus/
LOCATION:The Wigwam Resort\, 300 E Wigwam Blvd\, Litchfield Park\, AZ\, 85340
CATEGORIES:Contact Center Events
ATTACH;FMTTYPE=image/jpeg:https://cloudtechgurus.com/wp-content/uploads/2026/05/CTG-Call-Center-Campus.jpg
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