CTG Events

Where CX leaders actually meet

Conferences, guru dinners, and webinars from the team that ran contact centers before advising them. Find your next room.

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Webinar · On Demand

The Future of the Patient Experience

How AI is reshaping healthcare — and what your organization needs to do now.

Cloud Tech Gurus · Authenticx · CH Consulting Group

No demo. No pitch. Three operators on what's actually working in healthcare CX.

Fred Stacey (Cloud Tech Gurus) sits down with Christa Heibel (CH Consulting Group) and Kevin O'Brien (Authenticx) to talk through where healthcare really sits on the AI curve, why most projects stall between pilot and production, and how to tell a real use case from a shiny object.

Adoption vs. deploymentWillingness is high. Actual deployment in care delivery is ~18%.
Be an expert in your problemNot the LLM. Know the pain you're solving before the tech.
People, process, then techSkip the first two and the technology takes the blame.
Hard vs. soft ROIHow operators actually measure impact across the patient journey.

Navigating an AI decision in your contact center? Talk to a guru — vendor-neutral, no pitch.

Talk to Cloud Tech Gurus

Presented in partnership with Authenticx and CH Consulting Group

Want CTG at your next event?Book 30 minutes with a guru. No pitch — just practitioners comparing notes.
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