The Truth About AI Adoption
Artificial Intelligence (AI) continues to be heralded as a transformative force in customer service, with reports suggesting rapid adoption across industries. However, a closer examination reveals a more nuanced reality,
Are You Still Sourcing Yesterday’s Technology?
Let’s face it – procuring new contact center solutions is a total drag. Sifting through endless vendor options, crafting lengthy RFPs, and coordinating demos can zap the energy of even
Chatbot goes rogue
Recently, a significant controversy erupted over the use of AI chatbots in mental health, specifically in the treatment of eating disorders. The National Eating Disorders Association (NEDA) had replaced their
A New Cloud Tech Gurus Partnership
Cloud Tech Gurus is pleased to announce a new partner that is redefining learning with immersive, AI-powered solutions that turn training into an engaging, real-world experience. Here’s why they stand
Automating Customer Support With Generative AI
Generative AI, like ChatGPT, is a type of large language model (LLM) like GPT-4, and is designed to automate customer service interactions, among other things. Therefore, when discussing the integration
Remote Agent Technologies
The pandemic came and your organization, undoubtedly had to quickly adapt and move agents to an At-Home environment. With duct tape, home PC’s, agent’s home networks, agent’s home computers, maybe