Where CX leaders actually meet
Conferences, guru dinners, and webinars from the team that ran contact centers before advising them. Find your next room.
Beyond the Hype: Practical AI Strategies for Modern Customer Experience
What's actually working in AI for the contact center — no hype, no pitch.
Three practitioners on where AI in the contact center is actually delivering value today. Fred Stacey (CEO, Cloud Tech Gurus) and Charlie Gaul (Senior Technical Account Manager, LinkLive) join host Erin Stewart (VP Solution Consulting, LinkLive) to talk conversational AI, agent assist, realistic ROI, and the pitfalls that stall most projects between pilot and production.
QA is the no-brainer
Automated quality scoring and conversational analytics pay back fast — real ROI, not hype.
People, process, then tech
Clean data and change management decide whether AI works. Skip them and it won't.
Realistic ROI
Bots don't replace agents — they shift agents to harder conversations. Measure resolution, not containment.
Watch your shadow AI
Free-tier tools train on what your team pastes into them. Handle PII accordingly.
Navigating an AI decision in your contact center? Talk to a guru — vendor-neutral, no pitch.
Talk to Cloud Tech Gurus